Experience

WORK HISTORY

Oct 2021 – Present

Collaborate with the Director of Technology and Innovation to support strategic IT initiatives and provide technical expertise
Manage IT infrastructure and assets for Alameda HQ, subsidiaries, JVs, and project sites, supporting 500 users
Implement and oversee security initiatives to ensure compliance and mitigate risks
Lead corporate IT support services, spearheading the creation of internal and end-user knowledge bases, implementing policies to reduce ticket response times, and streamlining procedures to enhance operational efficiency
Coordinate with consultants and vendors to align solutions with organizational objectives

Dec 2017 – Oct 2021

Sep 2015 – Dec 2017

Worked directly under the IT Manager, and provided both onsite and remote technical assistance to the company's 100+ employees worldwide
Maintained core IT infrastructure services (firewall & spam filtering appliances, email, accounts/policies/permissions, networking equipment, P/DCs, servers, & phone system)
Implemented infrastructure improvements to improve the efficiency of operational workflow processes
Configured, deployed, and monitored the company's hardware assets, networking equipment, and software

Apr 2015 – Sep 2015

Provided Tier 1 technical support to the company's 1000+ employees worldwide
Managed and resolved helpdesk tickets using Atlassian JIRA
Mass-provisioned systems with custom images using a combination of FOG server (for Windows-based systems) and DeployStudio (for Mac-based systems)
Actively monitored the company's deployed assets and remotely assisted internal customers using Kaseya VSA
Assisted in administering company-wide rollouts of security policies (2FA, MDM, SSO)

Jan 2015 – Apr 2015

Extracted raw user data from the college's legacy PBX switch and manipulated it into more readable form for use in presentations to clients for VoIP phone deployments
Configured and managed VoIP phones using Cisco Unified Communications Manager
Assisted in on-campus mass VoIP phone deployments of 1000+ handsets
Created support tickets for service requests

May 2014 – Jan 2015

Managed and enhanced the features of the company's WordPress-based website
Maintained the online internal inventory database and researched part replacements to reduce BOM costs for R&D projects
Created and designed technical documents
Involved in R&D activities and parts procurement

Jun 2013 – Aug 2013

Gained experience utilizing Microsoft Active Directory, Microsoft Exchange, Microsoft Dynamics CRM, and Microsoft SharePoint
Configured rack-mounted servers with custom first-party software
Provided technical assistance to the company’s 100+ employees