Experience
WORK HISTORY
![](/images/Stacy-Witbeck-logo.png)
Systems Administrator II
Stacy Witbeck
Oct 2021 – Present
- Report to the IT Director, offering technical guidance and recommendations
- Configure, deploy, and manage core infrastructure and IT assets across Alameda HQ, subsidiaries, JVs, and project sites, supporting over 400 users domestically
- Implement and administer ongoing security initiatives
- Automate processes using PowerShell-based scripts
- Manage corporate IT support services, including ticketing and knowledge base systems
- Collaborate with external consultants and vendors to achieve strategic objectives
Systems Administrator
Stacy Witbeck
Dec 2017 – Oct 2021
![](/images/RGB-Spectrum-logo.png)
Desktop Support Analyst
RGB Spectrum
Sep 2015 – Dec 2017
- Worked directly under the IT Manager, and provided both onsite and remote technical assistance to the company's 100+ employees worldwide
- Maintained core IT infrastructure services (firewall & spam filtering appliances, email, accounts/policies/permissions, networking equipment, P/DCs, servers, & phone system)
- Implemented infrastructure improvements to improve the efficiency of operational workflow processes
- Configured, deployed, and monitored the company's hardware assets, networking equipment, and software
![](/images/Proofpoint-logo.png)
IT Helpdesk Specialist Intern
Proofpoint
Apr 2015 – Sep 2015
- Provided Tier 1 technical support to the company's 1000+ employees worldwide
- Managed and resolved helpdesk tickets using Atlassian JIRA
- Mass-provisioned systems with custom images using a combination of FOG server (for Windows-based systems) and DeployStudio (for Mac-based systems)
- Actively monitored the company's deployed assets and remotely assisted internal customers using Kaseya VSA
- Assisted in administering company-wide rollouts of security policies (2FA, MDM, SSO)
![](/images/SJSU-logo.png)
Student Technician
Information Technology Services, San Jose State University
Jan 2015 – Apr 2015
- Extracted raw user data from the college's legacy PBX switch and manipulated it into more readable form for use in presentations to clients for VoIP phone deployments
- Configured and managed VoIP phones using Cisco Unified Communications Manager
- Assisted in on-campus mass VoIP phone deployments of 1000+ handsets
- Created support tickets for service requests
![](/images/Vidtek-Associates-logo.png)
Supply Chain Engineer Intern
Vidtek Associates
May 2014 – Jan 2015
- Managed and enhanced the features of the company's WordPress-based website
- Maintained the online internal inventory database and researched part replacements to reduce BOM costs for R&D projects
- Created and designed technical documents
- Involved in R&D activities and parts procurement
![](/images/RGB-Spectrum-logo.png)
IT Intern
RGB Spectrum
Jun 2013 – Aug 2013
- Gained experience utilizing Microsoft Active Directory, Microsoft Exchange, Microsoft Dynamics CRM, and Microsoft SharePoint
- Configured rack-mounted servers with custom first-party software
- Provided technical assistance to the company’s 100+ employees
EDUCATION
![](/images/SJSU-logo.png)
San Jose State University
B. S., Computer Electronics and Networking Technology; Minor, Business Management
Summa Cum Laude; GPA: 3.86/4.0
2011 – 2015
CERTIFICATIONS
![](/images/AZ-305-badge.png)
AZ-305: Designing Microsoft Azure Infrastructure Solutions
Issued: Oct 2022 · No expiration
![](/images/Azure-Solutions-Architect-Expert-badge.png)
![](/images/Azure-Security-Engineer-Associate-badge.png)
![](/images/Azure-Administrator-Associate-badge.png)
![](/images/AZ-100-badge.png)
AZ-100: Microsoft Azure Insfrastructure and Deployment
Issued: Dec 2018 · No expiration
![](/images/MTA-Cloud-Fundamentals-badge.png)
![](/images/CompTIA-Server-Plus-badge.png)
![](/images/Cisco-Certified-Network-Associate-Routing-and-Switching-badge.png)
Cisco Certified Network Associate Routing and Switching
Issued: Sep 2016 · Expiration: Sep 2019
![](/images/CompTIA-A-Plus-badge.png)